Frequently Asked Questions
Find answers to some of the most common questions about shopping at MOBIGO DIGITAL.
1. Do you offer Cash on Delivery?
Yes, Cash on Delivery (COD) is available where applicable. Available payment and delivery options will be shown during the ordering process.
2. How can I place an order?
You can place your order directly through our website using Add to Cart or Buy Now.
For product availability, price, warranty or other questions, you can also contact us through WhatsApp.
3. Can I order through WhatsApp?
Yes. You can contact us on WhatsApp to ask about product availability, specifications, price and order details.
4. Do you deliver across Pakistan?
We provide delivery within Pakistan where our courier service is available. Delivery charges and estimated delivery time may vary depending on your location and order.
5. How long does delivery take?
Delivery time depends on your city, location, product availability and courier service. The estimated delivery information will be provided during the ordering process or confirmed with you before dispatch.
6. How can I check my order status?
Once your order is processed and dispatched, tracking information may be provided where available. You can also contact us through WhatsApp or our customer support for an update.
7. Are all mobile phones PTA approved?
Not necessarily. PTA status varies by product.
The PTA status of mobile phones will be clearly mentioned on the product page whenever applicable. Please check the product details before placing your order.
8. Do you sell used mobile phones?
Yes, used phones may be available.
For used devices, we aim to clearly mention relevant information such as condition, battery health, storage, RAM, PTA status, warranty and included accessories where applicable.
9. Are used phones tested?
Product condition and available details will be mentioned on the respective product page. If you have any specific concern about a used phone, please contact us before placing your order.
10. Do mobile phones come with a warranty?
Warranty availability depends on the individual product.
If a product includes a warranty, the applicable warranty information will be mentioned on its product page or confirmed before purchase.
11. Do laptops come with a warranty?
Warranty coverage depends on the individual laptop and seller/product terms. Please check the product page for the applicable warranty information.
12. Can I check my parcel before paying?
If parcel checking is available through the courier service for your order, you may be able to check the package according to the courier's applicable policy.
Please note that parcel-opening/checking availability can vary by courier and location.
13. Can I return or exchange a product?
Return and exchange eligibility depends on the product and our applicable Return & Exchange Policy.
Please check our policy before placing an order. If you receive a damaged, incorrect or defective item, contact us as soon as possible.
14. What if I receive the wrong or damaged product?
Please contact our customer support as soon as possible and provide your order details and relevant photos/videos if requested.
We will review the issue and guide you through the applicable solution.
15. Can I cancel my order?
Order cancellation may be possible if your order has not yet been dispatched.
Please contact us as soon as possible through WhatsApp or customer support if you want to cancel an order.
16. How can I contact MOBIGO DIGITAL?
You can contact us through:
WhatsApp: For quick product and order inquiries
Website: Use our Contact Us page
Store: Visit our physical location where applicable
We are happy to help with product availability, specifications, pricing, warranty and order-related questions.
17. Do product prices change?
Product prices may change depending on availability, market conditions, promotions and supplier pricing.
The price shown on the website at the time of purchase is the applicable product price unless otherwise communicated.
18. How do I know if a product is in stock?
Product availability is shown on the product page where applicable.
If you're unsure about stock availability, contact us through WhatsApp before placing your order.
19. Do you offer Easypaisa or JazzCash?
Payment methods may vary. Easypaisa, JazzCash or Bank Transfer may be offered where available.
Available payment options will be confirmed during the ordering process.
20. Can I ask about a product before ordering?
Absolutely.
If you have questions about price, availability, compatibility, specifications, PTA status, condition or warranty, contact us through WhatsApp before placing your order.
MOBIGO DIGITAL — Smart Tech. Better Choice.